Served as the point person for vendors to add expertise, accountability and strategic thought because vendors can be an integral part of operations and even revenue streams.

Increased staff efficiency or process efficiency by 25% within customer service, member renewals, content production, and peer-review.

Set up development departments and advertising departments, introduced podcasts, webinars, newsletters, sponsorship programs and so much more.

Researched and implemented marketing automation software, Customer Data Platform (CDP), website platforms with CMS and payment options, and renewal software, to name a few.

Analyzed data and conducted interviews to understand customer pain points. As a result, identified new opportunities such as newsletters, upsell charges, catalogues, and expanded programs.

Publisher RFPs, OA flip financial modeling, DEI audits, citation analyses, trends talks, fractional publications director services. product development, aims and scope alignment….anything scholarly publishing related!